Christina Garnett, EMBA

As a Fractional Chief Customer Officer, CX strategist, and communications advisor, I help brands design intentional customer journeys, build thriving communities, and tell stories that get noticed. I work at the intersection of customer experience, social strategy, and community-building, creating strategies that foster real connection and long-term loyalty. I also help agencies and in-house teams craft communications plans that celebrate their work, spotlight their wins, and earn industry recognition. Whether it involves preparing award submissions or amplifying customer success stories, I make sure impact gets the visibility it deserves. My insights are featured in HubSpot Academy, HeyOrca, and Semrush, and I’ve spoken at INBOUND, Digital Summit, and other leading industry events. You can also find my work in Adweek, Forbes, Entrepreneur, and Campaign US. Transforming Customer-Brand Relationships, my book coming out with Kogan Page in September 2025, is a hands-on guide to building stronger connections and deeper loyalty through empathy and emotional intelligence.