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Doug Smith

Doug Smith

Doug is the Director of AI Operations at Element451 – Leading AI strategy, development, and operations to enhance user adoption of AI to accelerate client engagement, drive innovation, and offload repetitive work. Responsibilities include overseeing AI enablement, LLMops, and integrating AI-driven insights within Element451.

Blog posts by

Doug Smith

Doug Smith
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How Abraham Made Me Think About Solving Student Retention Challenges

Student retention is a massive issue in higher education, with the 1st year drop out rates for community colleges at 65% and 39% for traditional 4-year schools.

Doug Smith
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“Is This Even You or Some AI Chatbot?” – Why Student Engagement Needs to Evolve

In this pursuit to move the industry along, I have crafted a three-part series on AI Readiness & Adoption in Higher Education, focusing on the Student Success Lifecycle.

Doug Smith
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AI Readiness & Maturity in Higher Education: Optimizing the Service & Operational Model

This blog is the second in a three-part series on AI Readiness & Adoption in Higher Education, focusing on how institutions can optimize their Service & Operational Model with AI.

Meet With Interviewees

Eden Bloss

Eden brings more than two decades of experience in strategic marketing communications.

Raj Jha

Raj Jha does research on how humans and AIs make each other smarter (and sometimes dumber) in organizations.

Dr. Ed Cabellon

Dr. Ed Cabellon is transformational higher education executive committed to building trust, advancing equity, and sustaining student success through organizational excellence.

Adam Widera

Adam Widera is the Automated Systems and Technical Services Librarian at Finger Lakes Community College.

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