The newest episode of "In Your Element," features Kodie Ritchie, the energetic Technology Coordinator and CRM manager at Southeast Missouri State University, affectionately known as SEMO. Hosts Brendan Henkel and Daniella Nordin listen to Kodie share her insights and experiences, revealing how technology transforms the dynamics of student interaction and admissions processes.
Finding Comfort in New Roles
Kodie’s journey at SEMO highlights a significant transition from customer-focused roles to managing complex CRM systems. Her candid discussion about the initial challenges she faced underscores a common theme in technology adoption—embracing change. Kodie illuminates how her role evolves continuously, fostering a learning environment where every day brings new knowledge and skills.
- Adapting to Tech: Despite her non-tech background, Kodie exemplifies how adaptability leads to mastery of technology.
- In Her Element: Kodie feels most 'in her element' when solving problems for her team, illustrating the profound satisfaction derived from overcoming tech-related challenges.
Enhancing Team Collaboration with Technology
Kodie emphasizes the importance of comprehensive documentation and robust internal communication tools like Microsoft Teams. This approach not only streamlines workflows but also prepares the team for future transitions, ensuring that knowledge and processes are preserved and accessible.
- Documentation: By meticulously documenting processes in OneNote, Kodie ensures that every team member can follow through seamlessly, even in her absence.
- Remote Collaboration: Her blend of on-campus and remote work showcases the flexibility and effectiveness of digital communication tools, maintaining team efficiency regardless of physical location.
Leveraging CRM Tools for Empowerment
Delving into the specifics of CRM tools, Kodie shares practical tips for overcoming the intimidation often associated with new software. Her proactive approach to training and empowering her colleagues is a testament to her leadership and dedication to team success.
- Training and Empowerment: Kodie's strategies for CRM training highlight the importance of a supportive learning environment where team members are encouraged to explore and master new tools without fear.
- Continuous Improvement: Her story about troubleshooting a forum issue for the transfer center exemplifies the continuous improvement mindset that drives efficiency and effectiveness in her role.
Conclusion: The Future of Tech in Admissions
As the conversation wraps up, Kodie reflects on the future of technology in admissions, emphasizing the transformative power of AI and chatbots to enhance student interactions and operational efficiency. Her excitement about upcoming innovations and the broader impact of technology on higher education is both infectious and inspiring.
Key Takeaways:
- Embrace Change: Transitioning to tech-heavy roles can be daunting but rewarding.
- Document Rigorously: Maintain detailed records to streamline processes and ease transitions.
- Foster Collaboration: Use technology to enhance communication and collaboration, regardless of physical location.
- Empower Through Training: Equip your team with the knowledge to use new tools confidently.
Listen + Learn More
For a deeper dive into Kodie’s experiences and more enriching discussions on technology in higher education, tune in to the full episode of "In Your Element" on the Enrollify podcast network. Discover how technology is revolutionizing the educational landscape and gather insights that could transform your approach to higher education management. Join us, listen, and be inspired!
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