About the Episode
About the episode: With the enrollment cliff looming, conversations about enhancing nontraditional student recruitment efforts have increased among colleges and universities that historically serve traditional students. So, what kinds of faculty and staff do these institutions need to best serve this target population? This episode’s guest, Chris Rapozo, came to the U.S. from Germany as a working family man; and he has a wealth of thoughts about the talent that institutions need for their efforts.
Here’s what we’ll learn from Chris:
- The hurdles that nontraditional students must navigate to get into and stay in school,
- The expectations that nontraditional students have of faculty and staff, and
- Ideas for how colleges and universities acn put the best employees in place to attract and retain nontraditional students.
Episode Summary
What Motivated Chris to Pursue Higher Education as a Nontraditional Student?
At the age of 30, Chris Rapozo decided to return to school, initially enrolling at Hillsborough Community College in Tampa, Florida. Driven by a desire to break through career limitations and improve his family's financial situation, he began his academic journey despite doubts about being "too old" for college. His story reflects the challenges many adult learners face, from balancing family and work responsibilities to overcoming fears about fitting in with younger students. Chris shares how support from his wife and a realization that he needed a degree to grow professionally were key motivators.
How Did Faculty and Staff Support Make a Difference?
While adjusting to college life, Chris encountered faculty who were patient and willing to meet adult learners where they were. His remedial math courses, in particular, were a crucial first step, and supportive professors played a pivotal role in helping him build confidence. Chris highlights how his professors’ teaching methods and empathy helped him overcome initial struggles, such as failing his placement math test and having limited familiarity with academic jargon. His experience underscores the need for approachable staff who understand adult learners’ needs and can effectively communicate without overwhelming them.
What Should Higher Education Institutions Consider When Serving Nontraditional Students?
Chris emphasizes that institutions need to develop flexible academic policies, particularly for grading, course scheduling, and academic advising, to meet the diverse needs of nontraditional students. He notes that nontraditional students bring unique life challenges—working full-time, supporting families, and balancing personal obligations—that make strict, traditional academic structures less effective. In addition, Chris advocates for faculty with real-world experience, as adult learners often value education that directly ties to their career aspirations. Accessible customer service, such as clear guidance on financial aid and simplified online resources, is also essential.
About the Show: I Wanna Work There! takes a look at how colleges and universities can develop competitive, compelling employer brands. Join us for an honest and solutions-based look at the issues that surround institutions positioning themselves as employers of choice.
About The Enrollify Podcast Network: I Wanna Work There is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!
Some of our favorites include Confessions of a Higher Ed Social Media Manager and Talking Tactics.
Enrollify is made possible by Element451 — the next-generation AI student engagement platform helping institutions create meaningful and personalized interactions with students. Learn more at element451.com.
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