About the Episode
About the episode: For Lisa Nichols, there are three Cs that inspire employee engagement: compassion, connection, and communication. However, the obstacles to achieving employee engagement in an organization can be significant. Unfortunately, lack of employee engagement is part of higher education’s overall reputation challenge.
The Journey to Employee Engagement
Lisa Nichols' journey into employee engagement began with her extensive experience in coaching leaders across various industries. Through her conversations, she identified a common challenge: employees feeling disconnected or unengaged. This realization drove her to focus on creating environments where employees feel supported, valued, and empowered to do their best work.
Creating Safe Spaces
Psychological safety is a cornerstone of employee engagement. Employees need to feel safe to express their ideas without fear of repercussions. This safety fosters creativity and innovation, as people are more likely to contribute valuable insights when they know they are respected and their opinions matter.
The Importance of Engagement
For Lisa, the drive to improve employee engagement stems from a belief that everyone deserves a career they don’t want to escape from. Given the significant portion of our lives spent at work, it is crucial to create environments that inspire and motivate employees. When leaders focus on engagement, the entire organization benefits from increased productivity, better morale, and a stronger sense of purpose.
Addressing Unique Challenges in Higher Education
Higher education institutions face unique challenges in employee engagement. These include hierarchical structures, siloed departments, and communication breakdowns. These issues can hinder the flow of ideas and create barriers between different levels of the organization.
Breaking Down Hierarchies
Hierarchical structures in higher education can prevent employees from sharing their ideas and contributing to the organization's growth. By fostering a more inclusive environment where everyone feels valued, institutions can tap into a wider range of perspectives and solutions.
Connecting Across Silos
Silos within departments can lead to a lack of unity and collaboration. Encouraging inter-departmental communication and projects can break down these barriers and create a more cohesive work environment. This approach not only enhances engagement but also leads to more innovative solutions.
Improving Internal Communication
Effective communication is crucial in any organization, but it is especially important in higher education, where clear and consistent messaging can significantly impact morale and productivity. Addressing communication breakdowns can reduce frustration and build trust within the institution.
The Three C's: Compassion, Connection, and Communication
Lisa Nichols' approach to employee engagement is encapsulated in her three C's: compassion, connection, and communication. These principles address core issues that many leaders face, such as team cohesion, reducing burnout, and navigating change.
Compassion
Compassion in the workplace starts with self-compassion. Leaders who understand and acknowledge their own challenges are better equipped to empathize with their team members. This approach fosters a supportive environment where employees feel valued and understood.
Connection
Building authentic relationships among team members, leaders, and departments is key to creating a connected workforce. This involves intentional efforts to create opportunities for collaboration and personal interaction during the workday, rather than relying solely on outside-of-work events.
Communication
Consistent and transparent communication is essential, especially during times of change. Having dedicated communication specialists for change management can ensure that everyone is informed and aligned, reducing uncertainty and fostering a sense of stability.
Moving Forward: Fostering Connection in Higher Education
To position themselves as employers of choice, colleges and universities must invest in fostering genuine connections among their faculty and staff. This involves creating opportunities for collaboration, flattening hierarchical structures, and ensuring clear, consistent communication.
Building Authentic Relationships
Investing time and energy in building relationships during the workday helps create a sense of unity and purpose. This can be achieved through initiatives like pairing employees on projects or organizing regular check-ins.
Flattening Hierarchies
Reducing hierarchical barriers can give everyone an equal opportunity to contribute and share their ideas. This approach can enhance engagement and foster a more inclusive and innovative work environment.
Ensuring Consistent Communication
Effective communication, especially during leadership transitions, is crucial. Transparency, even when delivering bad news, helps build trust and allows employees to make informed decisions about their careers.
This episode provides three takeaways:
- Lisa will discuss why employee engagement matters.
- You will learn about employee engagement challenges that are specific to higher ed.
- Lisa will describe how compassion, connection and communication can improve employee engagement at colleges and universities.
About the Show: I Wanna Work There! takes a look at how colleges and universities can develop competitive, compelling employer brands. Join us for an honest and solutions-based look at the issues that surround institutions positioning themselves as employers of choice.
About The Enrollify Podcast Network: I Wanna Work There is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!
Some of our favorites include Confessions of a Higher Ed Social Media Manager and Talking Tactics.
Enrollify is made possible by Element451 — the next-generation AI student engagement platform helping institutions create meaningful and personalized interactions with students. Learn more at element451.com.
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