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January 15, 2025
Maria Kuntz on Leading Through Uncertainty [Lessons in Leadership]

Maria Kuntz on Leading Through Uncertainty [Lessons in Leadership]

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About the Episode

Host Carrie is joined by Maria Kuntz to explore how leaders can guide their teams through periods of uncertainty. Maria shares insights on validating team emotions, fostering positive intent, and modeling steady, optimistic leadership to keep teams focused and resilient. This discussion offers practical advice for navigating challenges with empathy and clarity.

Key Takeaways

  • Acknowledge and validate emotions: Normalize the anxiety and frustration that arise during uncertainty.
  • Reinforce positive intent: Encourage trust and collaboration among team members and leaders.
  • Model steady and optimistic leadership: Prevent negativity from spreading by setting the tone as a leader.

How can leaders address the emotional impact of uncertainty?

Maria emphasizes the importance of acknowledging and validating the emotions that arise during times of change. Anxiety, frustration, and fear are natural reactions, and normalizing these feelings helps individuals process them. By creating a safe space for dialogue, leaders can help their teams feel heard and supported.

Why is fostering positive intent important during uncertain times?

Uncertainty often leads to assumptions of negativity, which can undermine team cohesion. Maria suggests fostering an environment where positive intent is assumed among colleagues and leaders. Encouraging trust and collaboration ensures that teams remain focused on their goals and aligned with organizational priorities, despite external challenges.

What role does leadership modeling play in navigating uncertainty?

As Carrie highlights, a leader’s attitude sets the tone for the entire team. Modeling steady, optimistic behavior prevents negativity from taking root. By focusing on possibilities and emphasizing forward momentum, leaders can inspire their teams to view uncertainty as an opportunity for growth and innovation rather than a cause for fear.

Make sure to check out the full Lessons In Leadership Playlists today.

About The Enrollify Podcast Network: Lessons In Leadership is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!  

Some of our favorites include Generation AI and Confessions of a Higher Education Social Media Manager.

Enrollify is produced by Element451 —  the next-generation AI student engagement platform helping institutions create meaningful and personalized interactions with students. Learn more at element451.com.

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People in this episode

Host

Dr. Carrie Phillips is the Chief Communications & Marketing Officer at UA Little Rock where she is charged with telling the university’s incredible story. She considers herself part creative and part analyst but fully curious to solve challenges in higher education. Carrie earned her doctorate from Texas Tech University where she studied how regional public universities are using marketing efforts to mitigate the enrollment cliff. Prior to joining UA Little Rock, she worked 14 years at Arkansas Tech University where she led a brand study, the first comprehensive brand campaign and oversaw collateral development for the current comprehensive campaign. Carrie is a member of the American Marketing Association and holds the Professional Certified Marketer credential. She is also chair-elect of the District IV Cabinet for CASE and a member of UCDA. Finally, she is a puppy mom to Eleanor Belle—a 10-pound maltipoo.

Interviewee

Maria Kuntz

Maria Kuntz is a dynamic and growth-focused Communications and Marketing Director.

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