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May 9, 2024
Pulse Check: Learning from Leaders - Part 3

Pulse Check: Learning from Leaders - Part 3

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About the Episode

In this episode, listeners will get an honest and candid understanding of something not talked about enough with future leaders – tough conversations. As someone who naturally wants to avoid conflict, Rebekah shares how she mentally prepares to have a tough conversation and how to begin these conversations with shared understanding. Finally, listeners will learn ways to continue the conversation over time to ensure that tough conversions lead to long-term successful outcomes.

The Importance of Tough Conversations in Leadership

Rebekah shared a pivotal moment from her career, highlighting a shift from being the recipient to initiating challenging dialogues. This transformation underscores the evolving nature of leadership roles and the increasing responsibilities that come with them. She discusses the initial discomfort and the defensive fear often associated with these conversations, shedding light on the complex dynamics at play.

Overcoming Fear and Embracing Empathy

A significant part of our discussion revolves around the fears inherent in tough conversations. Rebekah candidly speaks about the anxieties related to the reactions these dialogues might provoke and the potential escalation of conflicts. Drawing inspiration from Taylor Swift, she touches on the fear of becoming the villain in someone else’s story, a common concern among those who are naturally conflict-avoidant.

Practical Strategies for Effective Dialogue

Rebekah provides practical advice for those looking to improve their communication skills. She emphasizes the importance of preparing mentally and physically for tough conversations, which includes seeking advice from trusted mentors and engaging in physical activities to alleviate stress. Her approach not only prepares one to handle the immediate challenges but also contributes to long-term professional development and team dynamics.

Key Takeaways:

  • Evolving Roles: Understanding the shift in your role within conversations is crucial as you advance in your career.
  • Empathy and Preparation: Balancing empathy with thorough preparation can transform tough conversations into opportunities for growth and improvement.
  • Long-term Perspective: Tough conversations are part of broader relationship dynamics and require ongoing effort and revisiting to foster a constructive work environment.

People in this episode

Host

Dr. Carrie Phillips is the Chief Communications & Marketing Officer at UA Little Rock where she is charged with telling the university’s incredible story. She considers herself part creative and part analyst but fully curious to solve challenges in higher education. Carrie earned her doctorate from Texas Tech University where she studied how regional public universities are using marketing efforts to mitigate the enrollment cliff. Prior to joining UA Little Rock, she worked 14 years at Arkansas Tech University where she led a brand study, the first comprehensive brand campaign and oversaw collateral development for the current comprehensive campaign. Carrie is a member of the American Marketing Association and holds the Professional Certified Marketer credential. She is also chair-elect of the District IV Cabinet for CASE and a member of UCDA. Finally, she is a puppy mom to Eleanor Belle—a 10-pound maltipoo.

Interviewee

Rebekah Tilley

Rebekah Tilley is the assistant vice president of communication and marketing for the University of Iowa Center for Advancement (UICA). In that role she supports fundraising and alumni engagement efforts for the university, including its CASE Gold winning Iowa Magazine, and serves UICA in a variety of strategic communication efforts. Previously she was the director of strategic communication for the University of Iowa Tippie College of Business, and the director of communication for the University of Kentucky College of Law. She is a Kentucky native and a proud alum of the University of Kentucky.

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