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May 16, 2024
Pulse Check: Learning from Leaders - Part 4

Pulse Check: Learning from Leaders - Part 4

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About the Episode

In this episode, listeners will learn more about managing the MarComm budget. From building partnerships to taking advantage of one-time monies, Kate Ledger shares how to maximize the budget for MarComm efforts. Finally, she’ll debunk the notion that creatives can’t do budgets and share strategies to help learn this important part of the CMO role.

Key Takeaways

  • Marketing Budgets Require Strategy
    Tie budgets to measurable success metrics aligned with institutional goals like enrollment, fundraising, and research visibility.
  • Advocate for Marketing’s Value
    Communicate marketing’s role in driving revenue and institutional outcomes with repetitive, clear messaging tied to metrics.
  • Collaboration is Key
    Build relationships across departments and with procurement teams to align resources and create shared goals.
  • Embrace the Numbers
    Step into budgeting with curiosity and confidence—financial fluency is essential for leadership success.
  • Experiment with One-Time Funds
    Use surplus budgets to pilot tools or initiatives that demonstrate marketing’s impact and scalability.

Why Are Marketing Budgets Crucial in Higher Education?

Kate highlights that traditional higher ed budgets often overlook marketing, requiring leaders to carve out distinct budgets for campaigns, tools, and talent. By tying marketing investment directly to strategic institutional goals—like enrollment and fundraising—leaders can demonstrate its value.

How Can New Marketing Leaders Navigate Budgeting?

  1. Start with Curiosity: Understand existing budget structures and processes by asking questions without making assumptions.
  2. Build Relationships: Foster collaboration with procurement and finance teams to align goals and resources.
  3. Be Strategic: Reallocate outdated budget allocations (e.g., print advertising) to modern tools like digital campaigns and CRM systems.

How Do You Advocate for Marketing’s Role?

  • Tie to Revenue: Show how marketing impacts measurable outcomes like enrollment and donations.
  • Communicate Repeatedly: Continuously share marketing’s successes, connecting them to institutional goals.
  • Highlight Partnerships: Demonstrate how marketing amplifies outcomes for academic units and other institutional departments.

What Are the Best Uses of One-Time Funds?

  1. Experimentation: Pilot tools like branded AI solutions or test advertising strategies to prove value.
  2. Strategic Initiatives: Support specific programs with measurable enrollment or fundraising goals.
  3. Infrastructure: Invest in long-term tools like CRM or project management software to enhance team productivity.

How Can Leaders Build a Stronger Budget Process?

  • Involve Teams: Encourage team members to create proposals and track ROI for their requests to build fiscal responsibility.
  • Create Shared Resources: Develop grant-style funding to empower academic units while retaining centralized expertise.
  • Use Data: Measure and report success metrics to build credibility and secure future funding.

People in this episode

Host

Dr. Carrie Phillips is the Chief Communications & Marketing Officer at UA Little Rock where she is charged with telling the university’s incredible story. She considers herself part creative and part analyst but fully curious to solve challenges in higher education. Carrie earned her doctorate from Texas Tech University where she studied how regional public universities are using marketing efforts to mitigate the enrollment cliff. Prior to joining UA Little Rock, she worked 14 years at Arkansas Tech University where she led a brand study, the first comprehensive brand campaign and oversaw collateral development for the current comprehensive campaign. Carrie is a member of the American Marketing Association and holds the Professional Certified Marketer credential. She is also chair-elect of the District IV Cabinet for CASE and a member of UCDA. Finally, she is a puppy mom to Eleanor Belle—a 10-pound maltipoo.

Interviewee

Kate Ledger

With nearly 20 years in higher education marketing combined with digital and social saavy, Kate is focused on developing and promoting powerful brands, leading strategic planning, and fostering engagement. In 2022, she was named the Higher Education Marketer of the Year by the American Marketing Association Foundation and Lipman Hearne. Her strengths in relationship building and enthusiasm for telling the institution's story make her a valuable partner.

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