From the Perspective of an Academic Advisor: How to Break Down Silos and Better the Student Experience

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About the Episode

On this week's episode, we dive into a conversation about how academic advisors and admissions teams can work together to better the prospective and admitted student experience. Ginger Dickens shares advice on when and how to connect inquiries with faculty members, how to efficiently and effectively streamline the communications process between graduate coordinators and academic advisers, and how to deliver exceptional customer service to international students adjusting to American culture for the first time.

A quick note - this episode was live-recorded at the TxGAP Summer Institute in Dallas, Texas this past June. We had a couple of audio issues during this recording, so thanks in advance for your patience.

People in this episode

Host

Seth Odell

Seth Odell is Founder and CEO of Kanahoma, the fastest growing digital marketing agency in higher education, and host of The Higher Ed Pulse.

Mallory Willsea

Mallory Willsea is a strategist and consultant working at the intersection of higher education.

Interviewee

Ginger Dickens

Ginger Dickens is an academic advisor for graduate programs in Computer Science & Engineering at the University of Texas at Arlington. 90% of the graduate students enrolled in Computer Science & Engineering graduate programs at UT Arlington are international students.

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