Reducing Friction in the Student Experience: How We Increased Capacity by Consolidating Student Affairs and Admissions

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About the Episode

Colleges and universities across the country are restructuring in attempts to breakdown silos and save costs. While the consolidation of departments can, at times, be chaotic and disruptive, it can also help reduce friction in the student experience and create unexpected efficiencies. On this episode, we interview Anna Johnson and Amber Molhagen from the University of Houston's Graduate College of Social Work. Anna and Amber share thoughts on how to recruit grad students in a more personalized way, and how their College increased student retention after the university merged the admissions and academic affairs offices. This podcast was recorded at the TxGAP 2019 Summer Institute.

People in this episode

Host

Seth Odell

Seth Odell is Founder and CEO of Kanahoma, the fastest growing digital marketing agency in higher education, and host of The Higher Ed Pulse.

Mallory Willsea

Mallory Willsea is a strategist and consultant working at the intersection of higher education.

Interviewee

Amber Molhagen

Amber Molhagen is the Assistant Dean for Admissions and Student Affairs for the University of Houston’s Graduate College of Social Work. There are approximately 350 students enrolled in the MSW program with an additional 40 students in the PhD program. Students come from all walks of life, numerous states, and a number of international countries, reflecting the broad racial and ethnic diversity of our greater community.

Anna Johnson

Anna Johnson is a College Recruitment Manager for the University of Houston’s Graduate College of Social Work. There are approximately 350 students enrolled in the MSW program with an additional 40 students in the PhD program. Students come from all walks of life, numerous states, and a number of international countries, reflecting the broad racial and ethnic diversity of our greater community.

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